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<title><![CDATA[Not Good Enough - Australia's Customer Complaints Website: Latest posts in the category(s) (Compliments HQ)]]></title>
<link>http://www.notgoodenough.org:/index.php</link>
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<description>Consumer website NotGoodEnough.org</description>
<language>en-au</language>
<pubDate>Wed, 08 Sep 2010 02:17:46 GMT</pubDate>
<item>
	<title><![CDATA[Winners R Grinners - IINet, an outstanding ISP.]]></title>
	<description><![CDATA[GICO, I would recommend you go tot he Whirlpool forums (Google both of those words in that order). IINet have an entire section there and a few of the IINet staff are members on the site and may be able to assist you personally.]]></description>
	<link>http://www.notgoodenough.org:/viewtopic.php?f=54&amp;t=23555</link>
	<author>Cas98</author>
	<pubDate>Wed, 08 Sep 2010 02:01:23 GMT</pubDate>
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<item>
	<title><![CDATA[Winners R Grinners - IINet, an outstanding ISP.]]></title>
	<description><![CDATA[I am so dissapointed with iinet. I switched to iinet at the begining of last month during which I had a total of 5 days service, over 10 solid hours on support calls with them and my bank account is $360 short. How can this be better than Telstra ... don't get me wrong, I hate Telstra ... but $360 for no service even makes Telstra look good.]]></description>
	<link>http://www.notgoodenough.org:/viewtopic.php?f=54&amp;t=23555</link>
	<author>GICO</author>
	<pubDate>Tue, 07 Sep 2010 09:12:57 GMT</pubDate>
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<item>
	<title><![CDATA[Winners R Grinners - Spectrum Solar]]></title>
	<description><![CDATA[Update ... have now passed on my case the Energy and Water Ombudsman, and they have advised not tot liaise with Origin anymore.

It comes as no surprise that I received the latest electricity bill from Origin yestersday ... .and they are STILL CHARGING me for my solar electricity .....]]></description>
	<link>http://www.notgoodenough.org:/viewtopic.php?f=54&amp;t=38885</link>
	<author>geoffs</author>
	<pubDate>Fri, 03 Sep 2010 02:26:43 GMT</pubDate>
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<item>
	<title><![CDATA[Excellence in Customer Service - Vodafone - Surprisingly good service]]></title>
	<description><![CDATA[My case today is a little bit of an unusual one in a few ways.
1. When I called them, I was actually fishing for a way to get my contract annuled so as I could take a new one to get an iPhone 4.

2. They more than met my expectations and have now removed any possible excuse I might have had to wipe the contract.

When I first got my current phone, it was offered on a 24 month $49 cap. At that time, anticipating an increased use of internet on / via my phone, I elected to take a $59 internet cap.
Subsequently, the value of the plans available has improved such that the $49 cap now offers the same amount of internet as my $59 cap and now all calls between Vodafone and 3 are free.
So; I called them today to ask to be switched to the $49 cap.
Their first response really surprised me:
They offered to upgrade me to the $69 cap, give me an ongoing $10 discount on the monthly bill, give me 2GB of downloads each month and make SMS messages completely unlimited. Basically, continue to pay the exact same amount, but get a REALLY good value deal out of it.
Unfortunately for me, I hardly get through the value of the $49/$59 cap so really it would go to waste.

So; I asked about downgrading to the $49 cap.
Initially they said there would be a $58.xx fee for doing so.
I explained that I really was doing this to save money and my original situation (when I got the phone).
The service person spoke with their supervisor and they gave me a credit to the value of the fee and changed my plan to the lower one. THEN; they gave me 3x more downloads than was included (1.5GB up from 500MB).

All in all, very impressed (and slightly disappointed they ruined my plan to get an iPhone 4]]></description>
	<link>http://www.notgoodenough.org:/viewtopic.php?f=99&amp;t=38944</link>
	<author>mjd26</author>
	<pubDate>Thu, 26 Aug 2010 07:27:29 GMT</pubDate>
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	<title><![CDATA[Winners R Grinners - Swann Insurance were awesome !!!!]]></title>
	<description><![CDATA[I recently had the misfortune of being hit from behind as i waited to make a turn in my car. After some negotiations between myself and the other driver it seemed i would not be getting my car repaired as they kept trying to stall things. I had it assesed by stout road smash repairs and submitted a claim with Swann for the damage. Within a few days they had approved my repairs and the car was booked with Stout and in to be fixed.
 Much to my suprise Swann has informed me that no excess would apply and a courtesy car was provided despite it not being mentioned in my pds.
Thank you Swann insrance and Stout road smash repairs.]]></description>
	<link>http://www.notgoodenough.org:/viewtopic.php?f=54&amp;t=38915</link>
	<author>whalan_boy</author>
	<pubDate>Tue, 17 Aug 2010 13:57:37 GMT</pubDate>
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<item>
	<title><![CDATA[Winners R Grinners - Spectrum Solar]]></title>
	<description><![CDATA[I would like to give a HUGE thumbs up to Spectrum Solar (previously Clear Solar in my dealings with them). They installed and arranged everything for my 1.5Kw solar system and all went very well.

My problem was with the energy company (Origin Energy) who ... after being instructed that a GROSS SOLAR METER was installed ... proceeded to CHARGE me for my readings on the solar meter (I thought the bill was high but with all the press about electricity bills going up I just copped it). 

Spectrum followed up months later to see if I was happy and if I had my first "paycheck" and when I commented that I hadn't heard anything yet, that started ringing alarm bells with them. They told me to contact Origin and to ask what rate I was being paid and most importantly ... whether I was being paid via a GROSS or NET METER setup. Further investigation (via phone) with Origin uncovered the error ... but only after Origin said they had to phone me back (days later) with their "solar expert". This person was a nightmare to deal with. Origin was very UNHELPFUL in giving anything away ... almost like they didn't want me to know anything about how they deal with customers with their solar energy. I finally found out that I was billed rather than credited, and then I found out that they had applied NET metering to me, not GROSS metering (GROSS allows you to get paid for your electricity even if you don't use any eg going away for 1 months on a holiday ... with NET you only benefit against your own usage of electricity). Heck the Origin expert couldn't even tell me the amount they pay me for electricity (I already knew it was $0.60 or sometimes $0.66 to get your business ... but I'm not there to teach him ... he should be able to tell me!). Obviously he didn't want me to realise how much they were taking me for a ride .

Spectrum researched my records, phoned the meter installer tocheck what meter I had and when it was put in place and then phoned Origin FOR ME (with my consent) so that I did not have to do anything - Spectrum were a REAL "one stop shop" for all of my problems ... and that is invaluable in todays hectic world.

Thankyou Spectrum Solar for standing by your service and assisting me with this matter.]]></description>
	<link>http://www.notgoodenough.org:/viewtopic.php?f=54&amp;t=38885</link>
	<author>geoffs</author>
	<pubDate>Tue, 10 Aug 2010 07:33:26 GMT</pubDate>
</item>

<item>
	<title><![CDATA[Winners R Grinners - Sydney Car Exchange]]></title>
	<description><![CDATA[sigh...Sydney Car Exchange is a dealership not a carrier.
Align took the car Sydney to Brisbane. Complete Auto took it Brisbane to FNQ.


One car = Sydney to FNQ.

 ](*,)]]></description>
	<link>http://www.notgoodenough.org:/viewtopic.php?f=54&amp;t=38861</link>
	<author>kadee</author>
	<pubDate>Mon, 09 Aug 2010 09:17:48 GMT</pubDate>
</item>

<item>
	<title><![CDATA[Winners R Grinners - Sydney Car Exchange]]></title>
	<description><![CDATA[Appears Kadee loves transporting cars on a daily basis. You sure you don't run these car companies kadee]]></description>
	<link>http://www.notgoodenough.org:/viewtopic.php?f=54&amp;t=38861</link>
	<author>geewhizz</author>
	<pubDate>Mon, 09 Aug 2010 06:50:39 GMT</pubDate>
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<item>
	<title><![CDATA[Excellence in Customer Service - I'm still waiting....]]></title>
	<description><![CDATA[NGE Note:

1. This forum is titled Excellence in Customer Service

2. Please see forum rules regarding naming individuals.]]></description>
	<link>http://www.notgoodenough.org:/viewtopic.php?f=99&amp;t=38867</link>
	<author>waiting for a phone call</author>
	<pubDate>Fri, 06 Aug 2010 05:14:23 GMT</pubDate>
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<item>
	<title><![CDATA[Winners R Grinners - Complete Auto Transport]]></title>
	<description><![CDATA[Complete Auto Transport carried my vehicle from Brisbane to Cairns. Emails were answered immediately with friendliness and a willingness to accomodate my needs.

We were thrilled to get a call a week earlier than we expected to say the truck was just 30 minutes away. My 17yo daughter had been on pins and needles all week, counting down the days so a week early was HUGE.

The driver Bxb was such a nice guy. He showed me over the vehicle, answered questions and had even wiped the road grime from the car so it would be "all nice" for us.

Thanks guys.]]></description>
	<link>http://www.notgoodenough.org:/viewtopic.php?f=54&amp;t=38863</link>
	<author>kadee</author>
	<pubDate>Thu, 05 Aug 2010 09:16:11 GMT</pubDate>
</item>

<item>
	<title><![CDATA[Winners R Grinners - Align Car Carrying - Moorebank NSW]]></title>
	<description><![CDATA[Align transported my vehicle from Sydney to Brisbane and arranged the Brisbane to FNQ leg.

Thank you to the friendly staff at Align. My emails were answered quickly, the price was extremely competitive and the service was fast and professional.]]></description>
	<link>http://www.notgoodenough.org:/viewtopic.php?f=54&amp;t=38862</link>
	<author>kadee</author>
	<pubDate>Thu, 05 Aug 2010 09:07:57 GMT</pubDate>
</item>

<item>
	<title><![CDATA[Winners R Grinners - Sydney Car Exchange]]></title>
	<description><![CDATA[After countless hours online looking all over the country for a Celica I ended up in the hands of Txxx at Sydney Car Exchange.

Txxx worked with me as I pulled the usual buyer steps to get the price down. Buying sight unseen from the other end of the country I could have been an easy target. But at no time did I feel I was being conned or pressured.

Txxx gave me his word the vehicle was in exceedingly good condition and that he would have no hesitation in putting his young daughter into it.

Over a period of 3 days along with the usual stumbles in buying online we struck a deal and within 7 days my daughter was in the drivers seat and the car is worth every cent.

Thanks T and his brothers who own Sydney Car Exchange. You guys are a leading example in customer care and I will recommend you in a flash.]]></description>
	<link>http://www.notgoodenough.org:/viewtopic.php?f=54&amp;t=38861</link>
	<author>kadee</author>
	<pubDate>Thu, 05 Aug 2010 09:03:02 GMT</pubDate>
</item>

<item>
	<title><![CDATA[Winners R Grinners - Excellent response by Rebel Sport]]></title>
	<description><![CDATA[I purchased a treadmill from Rebel Sport almost 2 years ago.  It had an RRP of $2299 (although it was on sale and I paid $1099).  3 months ago it died.  It had a 3 year warranty.

I contacted Rebel Sport who referred me to their warranty service company.  A part was ordered.  The part was coming from overseas and delayed about 3 or 4 times.  The last time Rebel Sport gave me a $100 gift voucher as a gesture and I agreed to another 4 week wait.  4 weeks later it turned out the part was no longer available.  Although it was frustrating waiting almost 3 months for a part that wasn't even available (how was that not known earlier?) Rebel Sport responded well by offering me a refund or replacement treadmill.

Although I put up with almost 3 months of delays (which was extremely frustrating as it means my fitness regime will have to start from scratch), I'm pleased with the result that has ended up with me getting a equivalent replacement treadmill.  I'm looking forward to it being delivered next week.  

The staff I dealt with over this issue were polite and knew their legal obligations (i.e. the statutory warranties) and it was overall a good experience.  I will buy from Rebel Sport again given I can have confidence in their response if something goes wrong.]]></description>
	<link>http://www.notgoodenough.org:/viewtopic.php?f=54&amp;t=38844</link>
	<author>alysha</author>
	<pubDate>Sun, 01 Aug 2010 02:25:09 GMT</pubDate>
</item>

<item>
	<title><![CDATA[Excellence in Customer Service - good service]]></title>
	<description><![CDATA[my mechanic owns opperate dmh over the last 30yrs i have check out alot automotive places never was happy with the service from them to i came across dmh automotive looked after      both me and my wife cars the service was excellent thanks]]></description>
	<link>http://www.notgoodenough.org:/viewtopic.php?f=99&amp;t=38812</link>
	<author>bigboystoys57</author>
	<pubDate>Sun, 25 Jul 2010 11:05:08 GMT</pubDate>
</item>

<item>
	<title><![CDATA[Excellence in Customer Service - UBank - no &quot;Barbara from bank world&quot; on their staf]]></title>
	<description><![CDATA[i all so use ubank i find them very good and nice people to talk online]]></description>
	<link>http://www.notgoodenough.org:/viewtopic.php?f=99&amp;t=38789</link>
	<author>bigboystoys57</author>
	<pubDate>Sun, 25 Jul 2010 10:55:47 GMT</pubDate>
</item>

<item>
	<title><![CDATA[Excellence in Customer Service - Tiger fast check in]]></title>
	<description><![CDATA[Tiger airlines online check in is great.

I recevied an email 3 days prior to traveling suggesting I could use their online check in.  I logged on printed out my boarding pass then went to the airport 30 mins before the flight departed and went straight to the gate.
The gate opened within 10 mins & I simply showed my boarding pass and walked onto the plane.
I only had carry on luggage which meant I didn't have to go through their check in counter.
$50 flight & very quick to board - apart from the screaming kids on the flight it was great.
Same procedure for return journey... =D>]]></description>
	<link>http://www.notgoodenough.org:/viewtopic.php?f=99&amp;t=38804</link>
	<author>Thing</author>
	<pubDate>Fri, 23 Jul 2010 03:40:08 GMT</pubDate>
</item>

<item>
	<title><![CDATA[Excellence in Customer Service - Satisfied]]></title>
	<description><![CDATA[DELETED...Self Promotion]]></description>
	<link>http://www.notgoodenough.org:/viewtopic.php?f=99&amp;t=38803</link>
	<author>nancystewarts</author>
	<pubDate>Fri, 23 Jul 2010 00:28:41 GMT</pubDate>
</item>

<item>
	<title><![CDATA[Excellence in Customer Service - Excellent Service]]></title>
	<description><![CDATA[Thats what we call a Good Service they think about what their consumer like to have and want to hear.]]></description>
	<link>http://www.notgoodenough.org:/viewtopic.php?f=99&amp;t=38069</link>
	<author>nancystewarts</author>
	<pubDate>Fri, 23 Jul 2010 00:24:46 GMT</pubDate>
</item>

<item>
	<title><![CDATA[Excellence in Customer Service - Safeway/Woolworths Pakenham above and beyond]]></title>
	<description><![CDATA[I have shopped at this store for many years and have always found the staff to be extremely helpful and friendly but this week they went above and beyond any expectations.

I needed 250 party hats for a fundraising event this Saturday and had purchased all of the store's stock (about 50). I asked if it was possible to get more in before the event and the manager organised an order of another 200 for me. They called this morning(Wednesday) to apologise and inform me that their order was short a pallet and the hats did not arrive. The next order was not due until the following week, too late for my event. I was disappointed but had resigned myself to purchasing the hats from somewhere else when they called back to inform me that they had made some calls and had sourced another 200 hats from various other stores and were heading out this afternoon to drive around and pick them up for me!! 
I can call in after work and collect them from the Pakenham store.
Terrific service, a great reason to shop at Safeway/Woolworths Pakenham.]]></description>
	<link>http://www.notgoodenough.org:/viewtopic.php?f=99&amp;t=38793</link>
	<author>shabrinc</author>
	<pubDate>Wed, 21 Jul 2010 03:22:01 GMT</pubDate>
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<item>
	<title><![CDATA[Excellence in Customer Service - UBank - no &quot;Barbara from bank world&quot; on their staf]]></title>
	<description><![CDATA[UBank - online banking at its best - with amazing backup service from friendly staff if you ever need to call them.  The staff on the end of the line, whenever we call UBank, couldn't be more friendly and more helpful.  It is such a pleasant change after having dealt with many a 'Barbara from bank world'* over the past few years.
* for those who haven't had the pleasure of seeing "Barbara from bank world" on a recent banking television commercial - she is the all too common bank employee who tells you 'not my fault' or that 'no fees' actually means 'know fees' :)]]></description>
	<link>http://www.notgoodenough.org:/viewtopic.php?f=99&amp;t=38789</link>
	<author>Minkey</author>
	<pubDate>Tue, 20 Jul 2010 08:49:54 GMT</pubDate>
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