Three

[NGE]

I was contacted by a salesperson and offered a free phone upgrade in exchange for a further 12 months contract.

I agreed and now I find out it's 24 months.

The telco cannot provide any proof other than their notes as it was verbal.

It is one of four separate times that they have charged me for something haven’t asked for or they haven’t cancelled something I have asked to be cancelled. It seems they can just charge me whatever they like and just say it was verbal or that their notes don’t reflect my request!

NGE Member: imurgod

[ariane]

My advice is to keep pushing, keep asking how you take this further. It took me a week or so, but in the end I was offered a sensible resolution to a contract issue (the contract was ambiguous).

[loocy]

So why do you keep dealing with these people? If you have continuously had issues with them why continue to deal with them? Better to say'no' to their offers and go with an Australian based telco.

[andres3000]

I was under the understanding that all telcos must record a verbal agreement. Therefore there must be a copy of you having verbally agreed to this phone deal.

[Crappedoff]

3 is owned by Hutchinson Telecoms (they used to be "Orange"). They are by far, the worst Telco company in Australia. They have no customer service at all ans whats worse, they dont give a damn. I fought them for months until they would not respond to me letters (by the way they were wrong in listing me with the Credit Reference company). I contacted my Local MLA who was also treated bad, however he sorted it out quick smart. My advice is to avoid this company at all costs. Yes it is cheap, however it is cheap in every possible way. The most unprofessional company I (and many of my friends) have ever dealt with. It is only through sites like this that we can speak up because they think "loosing one customer here, one there" is nothing and they act accordingly. If they spend 1/10th as much on customer service as they do on advertising, they would be o.k - Keep Away from them