Blueant Wireless should change their name to Brilliant!!

[DragonFire]

Kitzo, I could not agree more with your comments about BlueAnt providing outstanding customer service.

August 2009, with my birthday looming, my husband bought me an Apple iPhone to replace my existing mobile - which had been dying a very slow agonising death (long story ). Naturally I was extremely happy ... not just for the fact he had bought me an iPhone, but now I actually had a reliable mobile that didn't act like a drama queen, constantly throwing hissy fits!

Only problem was, no matter how hard I tried, or how much research I did (and before you ask, yes I did follow all the instructions ) I could not get the iPhone to "pair" with my BlueAnt Supertooth II. Finally decided to call the Customer Service number for BlueAnt - oh how I wish I had done that straight off!

Had to leave a message, but received a call back (on the landline) in less than 15 minutes. On the phone for less than that in total and the Customer Service guy (have his name written down somewhere, but off the cuff I can't remember it ... sorry ) "walked me through" the set up process; then he called my mobile a couple of times to test and make sure I could answer using the handsfree and that everything worked okay. But the customer service didn't end there - I actually received a call from him the following day "just making sure everything was working as it should" .

It was ... and this meant I didn't have to buy a new handsfree unit but could keep using my much loved, old faithful BlueAnt Supertooth II - which has definitely seen better days - in the course of being dropped (numerous times - believe it or not it actually bounces quite well :) ) and moved between our two cars often and taken interstate and used in hire cars, etc bits of trim have fallen off or come loose - the unit looks old and decrepit ... but it still functions - perfectly!!

This was one purchase we have definitely not regretted - both because the unit has served us so well for so long AND the customer service has proven to be so exceptional - an extremely rare find these days ... unfortunately

So from us it's ... HATS OFF TO BLUEANT

It is a certainty that if, or when, we need to replace our trusty old faithful, it will be with another suitable product from BlueAnt for sure!!

[kitzo]

About 3 weeks ago I decided to purchase a Q1 Bluetooth headset. I've had a Blueant Z9 and their V1.

After almost 2 years the Z9 fried when I attempted to charge it and as it was a gift from Blueant in exchange for a review, I thought claiming it on warranty was a bit rich so I decided to purchase the new and improved headset the V1.

I only had it for 3 weeks before I lost it. Well actually I believe one of the security guards that I worked with stole it but thats another story.

I looked at replacing the V1 but noticed that there was a Q1 in the making. After some research, I decided to hold off buying a replacement until the Q1 was released. As this was some 6 months away, I bought another brand of headset, used it for one day and it's now somewhere in the bottom of a draw.

The Q1 is finally released so off I go to the store to buy one. At $150 it's an expensive headset but it's cheaper than $234 and 3 demerit points.

I'd had the headset for maybe 3 weeks and whilst sitting at work wearing the headset, I lent back on my chair and it fell off my ear hitting the ground and ending up in two pieces.

Devastated, I call blueant and speak to a technical person there. Stunned at its failure, I was issued with a return authorisation form.
I print and fill out the form and send it all away to Blueant on Wednesday the 16th December.
Christmas is nearly here so I figure that some time next year I'll see my headset.

No, not at all, not next year, not even next week. 6 days later and a parcel arrives at work. It is a brand new, sealed, in the box, a replacement headset with a note apologising for the inconvenience that the return has caused me.

Now that is what you call service, real customer service.

Congratulations Blueant and thank you to Jack N. for his service.