100% EXCELLENCE FROM L - PORTER/CONCIERGE AT THIS HOTEL

[temp-on 1258]

I RECENTLY STAYED AT THIS HOTEL WITH MY ELDERLY SEMI DISABLED UNCLE - WHO REQUIRES ASSISTANCE WITH WALKING ETC. WE RECEIVED INCREDIBLE ASSISTANCE FROM THIS MOST WELCOMING EMPLOYEE. NOTHING WAS TOO MUCH TROUBLE. WE HAD A WORM VIRUS IN OUR LAPTOP COMPUTER AND THIS YOUNG MAN FOUND A PROFESSIONAL ORGANISATION TO FIX SAME ON A FRIDAY AFTERNOON. HE WAS AT ALL TIMES, BOTH KIND, GENTLE, STRONG, PROFESSIONAL AND POLISHED. HE WAS AT ALL TIMES IMMACULATELY ATTIRED AND PROFESSIONALLY GROOMED. WHEN WE CHECKED OUT OF THE HOTEL HE ENSURED THAT WE LEFT WITH TWO BOTTLES OF CHILLED WATER [IN THE MIDDLE OF A HEAT WAVE] - AND BADE US FAREWELL IN A VERY SINCERE MANNER - A RARE 10 OUT OF 10 FOR A REMARKABLE YOUNG SERVICE PROFESSIONAL.