Installing panels, taking too long
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computerflyer





PostPosted: 29 May 13 13:10
Post subject: Installing panels, taking too long

I do a number of on-line surveys. Recently the tone changed so some look like push polls/sales vehicles rather than legitimate market feedback exercises.

In this case a lot of questions were asked about solar, and about 80% through the poll "reveals it is a Tru Value Solar" sponsored survey. Sneaky selling at worst, and a bad look in a survey at best. A few weeks later Guardian pulled a similar stunt.

It does not reflect well on either. A real survey is blind.

In the case of the Tru Value Solar survey it was all about expertise and trustworthiness. What else could be said about their trustworthiness? There are many posts on the net such as yours where the customer appears to be abandoned with nobody to talk to. If they are number 1 in Australia they will statistically get it wrong once in a while, but how a company responds to failures is as or more important as their success rate on the first go.
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scamed
I'm a NGE Premium Subscriber




PostPosted: 29 May 13 12:30
Post subject: Installing panels, taking too long

Hi Funky.m

Seems you are in the same situation as I am. My paid my $500 deposit with True Value Solar in October 2012, and in spite of unanswered emails and telephone conversations with their Tasmanian representative I have not had my system installed, nor have I had a refund of my deposit. I wonder what happened to my STCs. Have they been cashed in already?
Recently True Value Solar bragged on TV with half a million domestic customers nationwide. At $ 500 deposit each, that is $250 million, which they can play with for executive penthouses and national advertising. They do not do their own installations. They buy their appearance of honesty and legitimacy by high profile sponsoring of football clubs and by employing hard working local subcontractors.
I guess those subbies are becoming harder and harder to find - or TVS might have problems paying them? I have not had one of them look at my house on the ground since I paid my deposit.

I wonder who else is in the same boat as us.
Perhaps it is time for ACCC to step in to stop TVS.
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scamed
I'm a NGE Premium Subscriber




PostPosted: 29 May 13 12:28
Post subject: Installing panels, taking too long

Hi Funky.m

Seems you are in the same situation as I am. My paid my $500 deposit with True Value Solar in October 2012, and in spite of unanswered emails and telephone conversations with their Tasmanian representative I have not had my system installed, nor have I had a refund of my deposit. I wonder what happened to my STCs. Have they been cashed in already?
Recently True Value Solar bragged on TV with half a million domestic customers nationwide. At $ 500 deposit each, that is $250 million, which they can play with for executive penthouses and national advertising. They do not do their own installations. They buy their appearance of honesty and legitimacy by high profile sponsoring of football clubs and by employing hard working local subcontractors.
I guess those subbies are becoming harder and harder to find - or TVS might have problems paying them? I have not had one of them look at my house on the ground since I paid my deposit.

I wonder who else is in the same boat as us.
Perhaps it is time for ACCC to step in to stop TVS.
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funky.m
I'm a NGE Premium Subscriber




PostPosted: 27 Mar 13 20:20
Post subject: Installing panels, taking too long

In response to musicjem.
I too have been shafted by true value solar with the 44c rebate and would like to know what has come of your situation, or anyone else in the same boat, as I'm seeking a legal clam against them for negligence causing loss of finances.
very very poor customer service.
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BugBuyer
I'm a NGE Premium Subscriber




PostPosted: 07 Dec 12 16:42
Post subject: Installing panels, taking too long

I'm glad I read this about True Value Solar , as I have been looking at their solar panels and their costs which start at a really inexpensive price. You really need to know who You are being connected to and at what tariff etc. A lot of questions aren't being answered in these advertisements.
so, tread wearily, as there seems to be a few "too good to be true" bargains out there, usually with full page adds. Also having a 3kW inverter with 1.5kW of panels seems odd to Me. You really need a contract showing everything detailed, with the number of panels and size of the inverter and connected to the grid all inclusive.
Some companies even tell You who makes the panels and inverters and the warranty on them.
So, cheaper doesn't mean better..

Lee in scone Bugbuyer
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musicjem
I'm a NGE Premium Subscriber




PostPosted: 30 Aug 12 11:37
Post subject: Installing panels, taking too long

Sorry for the lengthy post but it may be interesting to some.

I signed a contract for an installation in early January 2012 with the knowledge that the Qld feed-in taffic would reduce in July 2012. Anyways, on the day of installation it rained so they cancelled the installation, did not rebook and it took several calls and a compliant before I was able to get any confirmed installation date. The installation was done on 11 April 2012. It was led to believe from the contract and from my conversations with True Value that they would handle all the paperwork and authorisation requirements with Energex for installation.. I was advised that this would take about 10-12 weeks after installation. However, when I contacted Energex on 25 July 2012 wondering why it was taking so long, I was told that True Value had not supplied the paperwork. Documents had been supplied by the installer and the power company only. They then informed that I was nolonger eligible for the 44c feed-in traffic as it was reduced to 8c in early July. They advised me to contact True Value which I did. Several days later an email was cc'd to me that they had sent the application on 23 March 2012 by express post with other applications. When I contacted Energex again, they advised that they are not satisfied that my application was actually sent on that date with the other application from True Value. They advised, that the supplier was not authorised to install the solar system prior to the approval notification being sent to the customer (ME). I contacted True Value by email to lodge a complaint and requested someone with some authority to contact me. I was responded to be email only. I advised again of my concerns and the facts that as a result of their lack of follow through with the authorisation process, I would loose approximately $450 per year as a result of the lower feed-in tariff (44c reduced 8c) and that I was no closer to saving any money. I made my decision to buy from True Value due to the quoted savings. The system will take many more years to pay for itself now and I do not know if the system poses any insurance issue as it is not approved. The response again from true Value was by email only. I was advised by a manager at Energex on Monday 27 August 2012 that there was nothing they could do without the application and advised me to contact True value again and seek advice from the Energy Council regarding the suppliers behaviour and lack of compliance with the solar program guidelines. As of Thursday 30 August 2012, I do not know what is happening?
I would not recommend True Value Solar.
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getting old n whingy





PostPosted: 27 Aug 12 13:49
Post subject: Installing panels, taking too long

Hi All
we too agreed for a true value solar system on 21 St May 2012 paid upfront our $500.00 deposit for our system, we still have no copy of any so called contract, although we had requested one on numerous occassions inclusive along with us agreeing to our deposit also covered any grid connection fees inclusive if applicable, still no contract still no advice on instalation date, noting our installed system is now obsolete as True Value has changed the panels they are supplying with the latest advertised systems at the same or cheaper never too be repeated prices, that they gave us HA HA back in May.
where does false & misleading advertising come in & have the previous complaints been satisfied by True Value as no post to confirm True Value Got of their office chairs in Polite terms, I believed Esendon football club or similar backed these people, well we are certainly ready to kick their ball s too. eusa_boohoo.gif eusa_boohoo.gif
phone calls never returned emails never answered???
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gerry1945





PostPosted: 08 Aug 12 11:47
Post subject: Installing panels, taking too long

True Value Solar definitely the worst company for years I have dealt with. They do not reply to all questions you ask, just what is convenient for them. They want to charge me 200 dollars to come out and look at a mark on one of my panels. The switches all got water in them and have been replaced 3 times. They drilled holes in the switches to let the water out. 4 times they told me over 4 months someone would come to fix the switches and at last they came last week. The people who have come here all tell me the installation was really bad. They employ untrained people, cause damage, and leave defects that delayed my solar connection over 1 mth. Unfortunately now we do not have real Inspectors just contracted we do not have a leg to stand on. If they go broke I will not be unhappy. Rip off merchants because our Government gives them thousands for nothing as usual and they all jump in on the bandwagon for a freebie, like the pink bats safety switches and power board isolators.
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Zenmonkey
I'm a NGE Premium Subscriber




PostPosted: 17 Jul 12 18:57
Post subject: Installing panels, taking too long

I got what i believed a good quote from True Value Solar. I paid a $500 deposit but never received any paperwork or contract or any forms to let my electricity supplier know I wanted to connect to the grid. I called them on many occasions but no one got back to me. I even sent a letter by registered post and tracked it was delivered but still no call or paperwork. Then the WA based installers contacted with an installment date, 13th July, which was actually within the time frame originally stated so I was pleased and went ahead, but the job was done by cowboys who were kick boxing on my roof! They wouldn't answer my queries and basically couldn't leave quick enough. I had to come home from work as my husband was about to knock the block off one of them. So my system is installed, but I have no idea how or if it works or if I need a new meter box. I have a usage meter that the electrician was supposed to get started but he just bolted saying stop worrying mate. The customer service is rubbish. I emailed Friday and no one has called me. They just don't care. I wish I never used them. I have emailed Synergy maybe they can help. I suppose my next electricity bill will show if the system is working or not. icon_mad.gif
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EssG





PostPosted: 12 Mar 12 16:25
Post subject: Installing panels, taking too long

If you dint recievw what you have paid for , you can put in a dispute and its then up to the supplier to proof you have received what you paid for...and according to QLD Government they have an obligation to install in a reasonable time frame...I am now at 6 weeks and have not heard back from them since the call asking for the rest of the contract's payment (so 2-3 week time frame already shot), to which I had requested a senior person phone me back to discuss payment 3 days before confirmed installation....
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RedVicar





PostPosted: 26 Feb 12 10:07
Post subject: Installing panels, taking too long

Degga, no that's not correct (although I can see where you're going with this). A bank is obliged to reverse it, however that doesn't mean you're home clear. If there is a legitimate contract between you and a service provider, then they have every right to use appropriate avenues to reclaim the monies. It's not hugely different to paying something in cash, then having someone go back and take it from the cash register.

So, if I bought a Ferrari on my credit card, then when I got it home rang my bank to reverse the cost they would. And I dare say I would get a summons from Ferrari suing me for the amount. If however I had never bought the Ferrari, then I wouldn't. So yes, it's an option - but you'd want to make sure you're in the right - not just using it to get something for nothing.

RV
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computerflyer





PostPosted: 24 Feb 12 19:13
Post subject: Installing panels, taking too long

Degga, that is simply not correct as you have claimed.
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Degga





PostPosted: 24 Feb 12 14:28
Post subject: Installing panels, taking too long

I'm glad I read this and other reviews on this company. I'm about to buy a house and want to start looking at getting a solar system installed. I have seen the ads for these people appearing on TV.

For those thinking "no worries, I'll use credit card and do a charge back if they take to long", think again! Charge backs aren't just for you to pull a fast one on someone when they take too long after selling you something. The bank administering your credit card will refuse to do this (I know from first hand experience). They will direct you use every other avenue and option possible to resolve the dispute.

Charge backs are for use to counter criminal activity, not just for when you get pi**ed off at a company that doesn't deliver. You're expected to take some degree of care before you go handing out the details over the phone to a sales rep. Just the same as if your ATM card is stolen and money gets drawn out of an ATM, they'll usually replace that money but if you've gone and given someone the PIN (or at least admitted to it) then you're on your own.

Unless it's a complete confirmed criminal scam, not just a slack disorganised supplier, charge back is not an option.
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computerflyer





PostPosted: 21 Feb 12 15:53
Post subject: Installing panels, taking too long

> cant understand why she would need the CC payment in full before being allowed to issue an installation date

My cynical side thinks if you give them the credit card now, your window of opportunity for a charge card charge back starts ticking. If in 2~3 weeks they give you an installation date that is 6 weeks off, by the time it is turned on you may not have credit card redress options anymore.
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EssG





PostPosted: 21 Feb 12 13:05
Post subject: Installing panels, taking too long

They just contacted me, 3 weeks after taking my $500 deposit, and wanting the rest of the money paid today if I want to pay by credit card, even though she cant give me an installation date...may be 2-3 weeks according to her.

I dont want to pay by bank check on the day as it does not offer the protection CC's offer, and cant understand why she would need the CC payment in full before being allowed to issue an installation date??? Just been burned with Air Australia, so not wanting to loose more!
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