Apple Brisbane City Store are Awesome
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Lloyd61





PostPosted: 31 Oct 14 14:33
Post subject: Apple Brisbane City Store are Awesome
Organisation name: Apple Store Auistralia
Issue type: Compliment

Still in shock over the following.

A bit over a week ago my Apple 2011 Macbook Pro started having issues, and yes it was just out of extended warranty. So I booked it in to be looked at and the chap admitted there was a known issue with this model and it would require the logic board to be changed, normally $700, but he said he would see what he could do. In the end it was changed at no cost and I picked it up on Monday (just over a week).

But after using it for a short period on Tuesday I noticed it getting rather hot, more so than I recalled it ever did. So I booked it in again Wednesday and they were hesitant to accept it as it passed the desk level tests, but I insisted they take a better look at it.

They called me last night to tell me they had carried out in depth tests and it passed them all, so I had to accept that and headed in today to pick it up.

Anyway, after checking in and waiting longer than before, the chap that called me last night came over and said they had some news. Just prior to bringing it out to me, they did a final power up test and the graphics card failed again. he said that it had been changed twice already and he could not expect me to have it changed again, so offered to replace it with the latest equivalent if I was Ok with that. After a moment of being stunned, I calmly accepted.

It is actually far more powerful, so a great service by Apple.
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