Fisher and Paykel ongoing supply delays
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PostPosted: 12 Nov 14 08:53
Post subject: Fisher and Paykel ongoing supply delays
Organisation name: Fisher & Paykel
Issue type: Complaint

We have just completed a kitchen reno and we are one item short. It is a Fisher and Paykel Combination Microwave. It was ordered and paid for in August. We were then told by the retailer it would be October for delivery, which we accedpted. We postponed the kitchen reno accordingly and still no combination microwave, just a space where it should go.

We were then told delivery in November by the retailer which I independently confirmed with F&P; Customer Care. Even when checking at the end of October with F&P; direct, there would be a shipment in November to my supplier. Now it is November and we have been told it could be January. It is inconceivable that the delivery date is still 2 months away as advised by both the retailer and by my phone inquiry to F&P; direct!!

We chose F&P; appliances because we try to buy Australian or NZ appliances. F&P; had some good oven features which led us to choose the Combination microwave to specifically match the oven, even though it was surprisingly expensive. We also selected their induction cooktop and extraction unit. So far all are operating ok.

When I ask F&P; why it is taking so long, I keep getting told because of unexpected demand. I suspect F&P; either have a problem with the manufacture or they are preferentially supplying other markets first.

We have 3 other properties that will need appliances, so this is very disappointing.
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