In using the site, all members agree to abide by the rules of the site and the NGE User Agreement. Posting instructions given by NGE must be followed. This ensures the site operates as intended. All members are asked to read the FAQ section prior to posting at NGE.

NGE does not accept web-based email addresses. Many people use email services such as Hotmail & Yahoo to sign up to websites but don't check their inboxes. NGE is 100% Internet based and relies on valid email addresses.

Gripe HQ is monitored daily. Posts which break the rules of Gripe HQ can be edited or removed without warning, without explanation and cannot be reposted. Members are strongly urged to retain a copy of their gripe/follow up for their own records. NGE cannot post gripes on your behalf. Threads which have deteriorated into slanging matches or which are not relevant to NGE may be removed or locked at NGE's discretion. This also applies to slanging matches continued into other threads. Locked threads must not be restarted.

NGE is not to be used for personal or political soapboxing and all posts must be worded in English. For the benefit of others, please try to keep to the subject matter of the thread you are following. Please do not post entirely in uppercase. It's difficult to read and time-consuming to convert.

Any member who compromises the privacy or anonymity of other members or staff or who otherwise interferes with another member's quiet enjoyment of the site is not welcome at NGE.

The Rules of NGE Gripe HQ are as follows:

1. Our automated character limit is set at 3000 characters. Splitting posts exceeding this limit and/or posting in sequence will result in posts being removed. This will be strictly enforced and is not debatable. Attempts to circumvent this rule by timing between posts will not be accepted. NGE needs only a brief outline of your gripe. We will contact you if we need more detail.

2. Name calling and innapropriate usernames that may offend or mislead have no place on this website. For your own privacy usernames must be anonymous. Complete and valid name and contact details are required in My Profile. It is the members responsibility to keep their details current at all times.

3. Naming Individuals is not permitted. Politicians, public figures and company representatives responding to a gripe are the exception to this rule. However, NGE reserves the right to remove individuals’ names for any reason and without justification. Posting of names, email/addresses, ph numbers and personal website addresses/directions/usernames is not permitted. NGE cannot pass email addresses & messages between members. Please do not ask. Posts asking/suggesting NGE to act as go-between will be removed.

4. Members who post messages deemed by NGE to be abusive, sexist, racist, religiously bigoted or otherwise obnoxious or offensive will have their posting(s)removed. You will not be notified. If you feel another member has attacked you, do not respond. Discussion of homosexuality is welcome. Expressions of hatred - see dictionary def of homophobia - are not.

5. Duplicate posting is not permitted. Spamming/flooding and deliberate misuse of the forums is not permitted. Please be factual and to the point. Posts containing excessive use of emoticons will be removed or edited. Please do not resurrect threads older than 6 months. Posts in Top Gripes, Top 10 Gripes & Winners R Grinners remain on site permanately & can be accessed at any time.

6. Once submitted, posts become the property of NGE and will not be removed upon demand. It is unfair to remove your gripe if others have read or responded to the post. Members are urged to think carefully before posting to Gripe HQ. Members are advised to retain a copy of their gripe for future reference.

7a. Stalking - following members around NGE - and/or the harassment or baiting of members or staff of NGE is not permitted. Any post/thread considered to be deliberately antagonistic will be removed.

7b. Respect. A gripe that may seem trivial to you can often be distressing for the member involved. All members have the right to air their gripe without fear of ridicule.

8. Posts, emails or calls that threaten or are in any way intimidating, harrassing or abusive towards NGE staff will not be tolerated. NGE staff will not enter into debates or arguments either on or off site. Email tag is unproductive. Email deemed abusive will not be responded to.

9. Multiple user IDs are NOT permitted.

10. Revealing or posting of members’ and NGE staff & moderators personal details, including but not limited to, real names, and /or usernames, IDs, email addresses, personal website addresses and ph numbers - which are themselves confidential - is not permitted.

11. All correspondence and admin issues between NGE and members are considered private and are not to be posted or discussed on site. This includes the content of emails, letters and telephone conversations. NGE may at it's discretion post the outcome/update of gripes posted on site when the outcome/update/eAlert result is submitted via email.

12.a www.NotGoodEnough.org has a strong policy of no advertising and sponsorship through the forums. This includes advertising of websites.

12.b Posts/usernames containing advertising, sponsorship or company name or contact details are not permitted. This includes, but is not limited to, Internet sites, postal/email/street addresses and phone/fax numbers. Members and companies must not use the forums to solicit custom of any kind without permission from NGE. Any member wishing to offer a service to NGE members must first clear the offer through NGE via Contact Us/General Enq.

13. The posting of URL's and email addresses is not permitted. Please do not post account, case or reference numbers /codes. Directions designed to redirect traffic (move discussions to another website incl. Facebook) are not permitted.

14a. Companies and their employees are welcome to post in Gripe HQ in direct response to a gripe about their company. Companies, their employees and representatives must, however, include their company name as part, or whole, of their NGE username when posting on behalf of the company. The company name must be instantly identifiable. The full name and contact number of the company rep must be included during registration. Using a company name for general posting is deemed advertising and is not permitted. Companies who use a website address as the company name should contact NGE Admin for an alternative. Forum Rules apply to company posts.

14b. Companies and their employees who wish to make contact with a customer who has posted about their company (or any company) in Gripe HQ (discussion forums), should go to Contact Us

14c. Companies, their employees or representatives are not permitted to post their company's contact details. Posting of company website and email addresses/ph numbers etc is not permitted. However, companies may suggest members search for contact details for themselves eg YellowPages.

15.Deliberately defamatory or malicious comments are neither welcome nor permitted in any form.

16. Vulgar language, innuendo and/or obscenities are not permitted in the Gripe HQ forums.

17. Private forums are subject to the Forum Rules unless stated otherwise.

18. The rules regarding URL's apply to ALL URL's and are NOT negotiable. The removal or edit of postings is at the discretion of NGE management, without notice or debate. Posts that deliberately ignore NGE operational instructions will be removed. Reposting of removals is not permitted. The removal of member privileges is at the discretion of NGE management without notice or debate. NGE management reserves the right to suspend member / subscriber privileges at any time without notice or debate.

19. Removal & Disclosure

NGE reserves the right to, at our sole discretion, remove, take down, destroy or delete any Material and Submissions at any time and for any reason, including, but not limited to Material and Submissions that we deem inappropriate or which we believe may subject us to any liability. We may access, use and disclose transaction information about your use of our Website, and any Material and Submissions transmitted by you via or in connection with our Website, to the extent permitted by law, in order to comply with the law (e.g., a lawful subpoena); to initiate, render, bill and collect for our products and services; to protect our rights or property, or to protect users of our Website from fraudulent, abusive, or unlawful use of our Website.

 

Indirect or attempted violations of the Forum Rules, guidelines or agreement, and actual or attempted violations by a third party on your behalf shall be considered a violation of the User Agreement by you.

These rules have evolved over a long period of time and are intended to keep NGE operational and family friendly. Attacking and arguing with NGE staff about the rules or decisions will not change them. Members who continually complain about the way NGE operates should not use the site.

See terms and conditions of NGE site use.

The NGE FAQ section will likely contain the answer to most questions regarding this website.

If not, and in order for us to quickly address any problems, please use the Contact Us/General Enq link.

We are able to deal with tech issues much faster if you contact us directly. Please do not post your technical queries/problems in the discussion forums.

Information regarding the NGE process can be found by clicking on the FAQ link on each page. Any further questions should be directed to the General Enquiries link at Contact Us.

We thank you for your cooperation and for making NGE a site that consumers want to visit and can learn from.