Is there any telco that understands service?

[Jaime_]

Honestly - no theres not. I have used them all. Companies that used to be good are no longer. I used Virgin years ago - tey were fantastic. Went back this year - horrible. Just so bad theyre the first company I have taken to the TIO and they havent bothered to contact me to sort anything out. I decided to leave over it and I spoke to their finance group to let them know why I cant pay my final bill because it was the amount being disputed. They took down the TIO number said thanks for letting us know and hung up. I have spoken to every area and no one even attempted to sort it out. I called the number that the TIO gives you and it went to a voice mail. I left 3 messages over 3 weeks and got nothing in return. They just dont want to know. TIO has taken it on now. They have to be the worst.
I also used Vodafone years ago and they were fantastic. Thought Id never leave. Well, I left a few months later because they too have gone so downhill. I wont ever use Telstra again nor 3. Theyre like politicians, you just have to pick the best of a bad bunch because youre not going to get any better from any of them. Theyre all ok until you have to call them about something account related and then you get stuck on a merry go round of being on hold, transferred, being told something is fixed when it isnt, etc.
Its really bad and I cant see it changing any time soon.

[superduped]

I too am finding out just how bad Vodafone's customer service is. After dealing with their Customer Unfriendly automated answering machine, and then waiting 20 minutes in the queue I was informed by the girl that I needed to speak to another department and that the wait was... 1 hour.

A joke, right? Sadly not. She went and checked with her manager when I pointed out how pathetic that was, and that I didn't have the time to wait. Revised answer was: it's probably a 30 minute wait.

That's not good enough.

I'm currently waiting for helpful customer service after complaining to them by email 3 days ago. (After call centre girl untruthfully told me that I couldn't make a complaint by email.)If they fail to provide adequate customer service then I be posting a formal complaint here and taking it to the TIO.

[anne1234]

Is there ANY telco out there that you would GLADLY do business with? Based on some vague recollection of along ago positive experience with Vodafone and due to some recent horrific experiences with Telstra, I attempted to do some business with Vodafone.
It turns out I was given some incorrect information by the Vodafone call centre and spent my money with Vodafone. Money spent, I called again to act on the previous advice to find out that the original advice was wrong. OK, people make mistakes, it happens, it just has to be sorted out. The problem was the reaction to this by Vodafone. The person I spoke to was only able to repeat over and over again that "the correct information is...". I asked to speak to a supervisor. I explained to this person that I fully understood that the original advice was incorrect, I was now asking Vodafone to help solve the problem. The team leader again kept repeating, "the correct information is...". I asked if Vodafone would be taking any responsibility for the incorrect information being given previously and the response was "I wasn't privy to that conversation so I can't say that any wrong advice was given". So you won't be assisting me due to your companies error? "I wasn't privy to the conversation etc....". Can you authorise a refund on the money I have spent so far due to your incorrect advice. "No". Can I speak to someone who can authorise this. "No, no one can authorise that". Can I speak to your manager - "no, there is no manager" (on a Monday morning). Can I speak to anyone else? "No, this escalation ends here". What other options do I have? "Write a letter".
Do they still have carrier pigeons? That way I could avoid ALL the telcos.