Lost item being repaired, Nightmare to contact,

[computerflyer]

hemel,

"No Results" after this amount of time suggests the rebate form may have gone missing, rather than entered into their system. I hope you scanned a copy, and may have some success following up.

[hemel]

We bought an acer moniter as part of a deal at the beginning of July, with a cash back deal which was to have had some results in two weeks. two months later we are still waiting, with the website continually coming back with "no results". We are beginning to think that this is a scam, and maybe bait advertising. If it turns out to be so, then "bye bye Acer" for anything in the future

[iberia]

My LCD TV in Brisbane developed a problem where the gasket behind the screen came loose. Called Call Centre and went from 22 in queue to 14 and line dropped out. Dialed again and spent 39 minutes and when answered politely told young man that their service was terrible and he hung up on me. I then called Acer landline and got lovely lady in Complaints area who organized for pick up etc and even for box to be supplied. Courier did not arrive when promised twice. When they did they advised I put in cables and remote control. I put sticker on remote with repair number put it in plastic bag and stuck on to TV. Local Highpoint dealer was unable to repair so sent to Sydney. I got few messages re progress. Again twice courier did not deliver when arranged. Box had arrows indicating UP but address label had been put on bottom so TV travelled by road upsidedown with no packaging Syd to Bris. And Remote was missing. Spent 40 minutes on phone listening to "For your convenience you may wish to use website - we will REPLY IN 4 HOURS". I had to hang up. Tried calling Bris office but no answer, ever. Another 35 minutes on phone & line dropped out. Emailed complaint details. 15 DAYS LATER received email reply telling me to call the Call Centre to discuss matter. Emailed saying your joking - you call me and 1 1/2 days later no contact.
This would have to be one of the worse companies to deal with. I used to work for the company that carried out warranty repairs for Acer and they were awful to deal with and would not supply replacement parts etc and I listened to 100's of justified complaints from Acer customers, later I dealt in computers and they were a crap company then and their service centre still was unhelpful. Ten years down the track it appears nothing has changed. Definately my first and last Acer purchase. One helpful and nice employee in 10 years is not a good average.
I have emailed again this morning, will be interesting to see if they better their 15 day wait.