Very Rude and lying staff

[sonic123]

I have had problems with this restaurant in the past being untruthful.

We order takeaway from this indian restaurant at least once a fortnighI calledt but they have become increasingly late with their deliveries - once it was almost 2hrs from the time of calling but when i ask they always claim delivery within 45mins-1hr, even when i specifically ask them about the delivery time.

After orering tonight i was quoted 1hr-1.25hr delivery time. I said OK dont worry about it i'll order elsewhere at which time the guy on the phone changed the delivery time to be 45mins-1hr. I repeatedly advised him that if it was going to be over an hour to tell me now as we didn't want to wait that long. He told me it would definitely be under an hour and that they would escalate my order... yeah right.

I bought into this crap and as we expected it was total crap. 80mins after ordering i called the restaurant to find out what was going on and was told it was on it's way. Then i said basically that it is not good enough and that we will be not paying for the food and then i was abruptly hung up on mid conversation. What a joke. I couldn't believe it, after all i give these guys almost $1k of my hard earned per year!! So i called back and all they were conerned with was the fact i was cancelling my order so they could withdraw the driver. No sorry, no we'll work something out, just a typical non caring attitude to their customers.

Needless to say i'll never order from them again and my family and friends who live around here will hear about this and not order from them again either.

I hope NGE follows this up and lets them know how unhappy i am.