Overcharging customers

[bkda]

Interesting policy adopted by Harvey Norman, rip the customer off, then give no customer service when you try to complain.

Purchased 2 items which were on sale, went to the cashier to pay for the items, than found that both were charged at the original price, told the cashier, she adjusted the prices (although 1st time, still not the correct price). No apology, no thank you for shopping at Harvey Norman. It was obvious that she was upset that I had caught Harvey Norman out. This is not the first time, and not only this store.

Rang the store a few days later, spoke to B, who indicated that they were aware of the problem, and were working on a solution, but the prices cannot be adjusted at store level, so they are reliant on manual updating by the cashier. He could not tell me when he would have a solution, and when I said that I had told them (Harvey Norman) 6 month ago as well, he wasn’t too concerned as it was not him who had being told. I also asked to talk to the Franchisee, which was promised, but at the time of writing my telephone is very quite. Outcome of talking to store, no call back from Franchisee, indication it was a head office issue, and that they were working on a manual solution at store level, but no idea when in place.

Rang head office, had the displeasure of talking to 2 very rude people at head office. Firstly (by L) I was told it was a store issue, and they just could not do anything, 2nd that Harvey Norman is just a trading name, and as such has no responsibility for the franchisee’s or their practices, and thirdly I was lucky because the person I was talking to wasn’t in Fiji. This last comment just showed to me what Harvey Normans view of customer service is.

Rang back Harvey Norman head office again to complain about the original customer service person, and her “supervisor” (P) was just as flippant, and did not care what her staff member had said, and didn’t’ seem to concerned about finding out what my complaint was about, just constantly talked over me. Asked for her boss to ring me, she didn’t promise anything and indicated she "may" get someone to call. Once again the phone has being very quiet.

If this is how Harvey Norman have made their money, Go Harvey Norman GO (to Fiji, and don't forget Gerry)