Not Good Enough - Australia's Customer Complaints Website :: View topic

Read and rate this discussion topic

low

med

high

Propensity to switch
How likely are you to switch?

Rating: 2.0/5

Expectations
How satisfied are you?

Rating: 1.0/5

Referral index
How likely are you to refer?

Rating: 1.0/5

Author

Message

pool disaster

Talking

Posted: 26 Nov 09 11:58 Post subject: pool excavator not showing Organisation name: Blue Haven Pools Issue type: Complaint

After numerous phone calls on tryng to find out when our excavation would start I was given todays date 26/11/09 only to have them not show up. So after lots of phone calls to both the supervisor and blue haven I have now been advised there is a problem and they are waiting on approval from head office to start the job. The pool is supposed to be delivered on 28/11/09, in 2 days, they are now saying we have to cancel the delivery and we dont know when we can have it done, apparnetly they cant find an excavator to do the job, how hard can this be it has been 4 weeks since they came out and looked at the property and over 2 months since we signed the contracts. WHat can we do?