Posted: 06 Feb 10 09:04 Post subject: Mayner and Cochran completely "fixed up" our washi Organisation name: Mayner and Cochran Issue type: Complaint
I'd like to thank the outstanding job Mayner and Cochran (Fyshwick) did on my brand new $750 Samsung washing machine.
A couple of months after purchasing our machine brand-new from The Good Guys (Fyshwick), the machine started making a very loud, repetitive knocking sound behind the drum.
As it was under warranty, we booked it into the authorised repairer (Mayner and Cochran). They also recommend themselves, which is good to know!
After only two months of waiting, I phoned to discover that our machine was fixed and ready to be delivered at a convenient time between 9am and 5pm the following Tuesday!
As I only work from 9am to 5pm on week days, this was great news! The big day came and I waited. Sure enough, at exactly some time between 9am and 5pm, the Mayner and Cochran van and two crewmen pulled up my drive way.
They opened the big doors at the back and spent almost 3 seconds searching the empty van. It was only an hour and half later that they returned for the second time, this time with my washing machine.
Outstanding work lads. Mind you, when delivering a washing machine 30km away, you always want to check that it's in the van before you get there (just an idea).
After work, we put a load of washing on and we were so happy that the washing machine stopped mid-cycle. Hilarious!
The friendly people at Mayner and Cochran were so happy to hear from us again that they raced around the next day to plug back in the heating element that one of the lads had left un-plugged (silly billy!).
And we were quite in hysterics when only a few weeks after that, the knocking sound returned and the heating element failed again. Outstanding!
Post subject: Mayner and Cochran completely "fixed up" our washi
