An EFTPOS policy

[DG58]

So if the surcharge is 50 or 80 cents on a transaction as you say, why then did they charge you a one dollar surcharge? is it because they're using the excuse to make a few more dollars? i say YES.

[jm30]

Store policies are store policies. The staff don't decide them and it could possibly cost the employees their job if they were to ignore them.

Most stores have a limit on EFTPOS as it costs the store money to hire the machine, make the phonecall and bank fees. We worked it out that it costs about .80c per transaction. On most transactions under $10 in our service station, we were losing money on EFTPOS sales, so we had to impose conditions that all sales under $20 incurred a .50c surcharge.

I had my hair cut yesterday. $14. I was charged $1 to use EFTPOS.

Surcharges are a way of life due to bank fees. If people started to complain about the fees the bank charged, rather than the fees the retailers are forced to pass on, something might happen.

[not happy, Jan]

A while ago, my husband and I wanted to order some pizzas for dinner. It was our wedding anniversary. We had less than $20 on our EFTPOS card and wanted to pay the rest in cash (we did not have all of the money for the dinner in cash). So, I called the store and found out that, despite having some of the money on hand, that the store would not allow us to split the money as part-payment in cash and the rest on EFTPOS because the store's policy was for $20 or above on EFTPOS. The meal would have come to more than $20.