Youi vs GIO car insurance

[JAJ]

After reading a few comments I just wanted to add a few things.

All insurance companies need full disclosurer on all incidents you have been involved in for the past 5 years regardless of whether or at fault or not. This isn't to punish you its to determine what your risk level is. As for incidents that occur when the vehicle is parked, like malicous damage, once your car is damaged once its considered at a higher risk of being damaged again.

As for getting an offical letter confirming your claim, well if you thought your insurer was slow now, try getting a claim done when paperwork is being sent out for every claim ! And customers don't read the documents they get, so what is the point ? As for a summary of the costing and what was done. Well every customer is entitled to know what was done, but the cost isn't any of your business because its a contract between the insurer and the repairer, not you.

And your insurer does give you a list of claims. It comes out once a year with your renewal. If you read the document you will find everything you need to disclose to a new insurer for the past 5 years, Unless of course you had an accident in someone's car, which goes against your name, not theirs. So if your driving your friends car and have an accident, your legally required to disclose that for the next 5 years or you can be charged with fraud !

Personally I would be very wary of any company that wants to know the dollar value of any claim you have made. They don't need that information at all, just the date and if you were at fault or not.

And as for processing not at fault customers, its irrelavent who was at fault. Its discrimination to priorities a customers claim based on who was at fault. If you would like your premium's to increase by all means ask for special treatment, but everytime your insurer gets sued, you pay for it !

[marky00069]

"All insurance companies need full disclosurer on all incidents you have been involved in for the past 5 years regardless of whether or at fault or not."
Actually thats not correct. Different insurers have different time frames in their disclosure questions- I have seen 2 years, 3 years, 5 years and 10 years.

"but the cost isn't any of your business because its a contract between the insurer and the repairer, not you..."
I haven't had an issue getting claims cost from an insurer- ever. Some identify the costs (repairer, assessor, third party) on their claims portal, others will give it to you over the phone, others place it on the claims history.

but the cost isn't any of your business because its a contract between the insurer and the repairer, not you.

"And your insurer does give you a list of claims. It comes out once a year with your renewal."
Some insurers provide this- some don't. But a claims history is able to be provided by all insurers on request.

"your legally required to disclose that for the next 5 years or you can be charged with fraud"
Not generally correct. This is from a leading insurers home policy- If you fail to comply with your duty of disclosure, we may be entitled to reduce our liability under the policy in respect of a claim, or we may cancel the policy, or do both. If your non-disclosure is fraudulent, we may also have the option of avoiding the contract from its beginning.
I have never seen an insurers wording state that the insured will be charged with fraud is they fail to disclose a claim.

"Personally I would be very wary of any company that wants to know the dollar value of any claim you have made. They don't need that information at all, just the date and if you were at fault or not."
Actually some insurers rating models and acceptance criteria are claims value based- a leading insurer's commercial motor policy springs to mind.

[marky00069]

"As for incidents that occur when the vehicle is parked, like malicous damage, once your car is damaged once its considered at a higher risk of being damaged again".
Not from any of the insurers I have dealt with. Stolen cars however may be a different matter.